Contact Us
Contact Us
We’re here to help! Whether you have questions about our items, need assistance with an order, or just want to share feedback, feel free to reach out. Reach out to us anytime.
Individual Customer Support
Direct Support for Daily Rituals
Ottivia did not begin in a laboratory, but in a moment of stillness where we realized that the oil was not the problem—the misuse was. We are here for those who are tired of exaggeration and want tools, not miracles. If you need guidance on safe dilution, help accessing your specific GCMS batch report, or have questions about intentional use in your home, our team is here to provide clarity. We prioritize safety and honesty over marketing promises.
What materials are used in your products?
We do not use vague terms like "therapeutic grade". Every Ottivia oil is a highly concentrated aromatic extract sourced from certified distillers. We speak of chemistry and composition, ensuring every batch is GCMS-tested for purity without synthetic additives.
Do you offer custom or personalized orders?
Yes, we provide custom orders for institutional and professional needs. Please note that these are subject to a Minimum Order Quantity (MOQ), which varies depending on the specific level of customization required
What is your return and exchange policy?
Our goal is endurance and lasting value. If there is an issue with your order, please contact our support team at contact@ottivia.com within 48 hours of delivery for assistance with returns or exchanges.
How long does shipping take?
We prioritize intentional growth over reckless speed. Orders typically take 3-5 business days for domestic delivery within India. You will receive a tracking link via email once your batch has been verified and dispatched
Do you ship internationally?
Yes. We serve B2B clients in studios, offices, and hospitality globally. For international orders, we provide full batch traceability, GCMS reports, and export-ready documentation to ensure reliability
How can I track my order?
Once your order is processed, a tracking number will be sent to your registered email address. You can monitor the progress of your delivery through our logistics partner's portal.
What should I do if my item arrives damaged?
Quality begins in the field and ends with safe arrival. If your glass bottle or packaging arrives damaged, please email a photo of the shipment to contact@ottivia.com immediately so we can provide a replacement