At Ottivia, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our essential oils and related products.
By accessing or using our website, you agree to the practices described in this policy. If you have any questions, you may contact us at contact@ottivia.com.
Information We Collect
When you place an order or create an account on our website, we collect information such as your name, billing address, shipping address, email address, phone number, and order details.
If you register an account or use Google login, we collect the email address and profile information provided through the authentication process.
We do not store your full payment details. Payments are securely processed through third-party payment gateways such as Razorpay. These providers process your payment data according to their own privacy policies.
We automatically collect certain information such as IP address, browser type, device information, time zone, and pages visited. This helps us improve website performance and user experience.
If you contact us via email, forms, or social media, we may retain the information necessary to respond to your inquiry.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending confirmation emails and shipping updates.
- Personalize your shopping experience by showing products based on your preferences.
- Communicate with you about new products, promotions, or changes to our policies.
- Analyze website traffic to improve our services and optimize our website’s performance.
- Prevent fraudulent transactions and ensure a secure shopping environment.
- Manage and improve our customer service interactions.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with:
- We work with third-party providers (e.g., payment processors, shipping carriers) to help us deliver our services. They only have access to necessary information to complete their tasks.
- We may disclose your information if required by law or to protect our rights and comply with legal obligations.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance browsing experience and analyze website traffic.
You can control cookies through your browser settings. Disabling cookies may affect certain website functions.
Data Security
We take the security of your personal information seriously. We implement a range of security measures, including encryption and secure servers, to protect your data. However, no online system is entirely foolproof, and we cannot guarantee the absolute security of your information.
Your Rights
You may request access to, correction of, or deletion of your personal data.
To exercise your rights, contact: contact@ottivia.com
You may unsubscribe from marketing emails at any time by using the unsubscribe link.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
If you have any questions about this Privacy Policy or our practices, please contact us.
Thank you for trusting us with your personal information. We are committed to protecting your privacy as you enjoy shopping for your favorite smartphone accessories with us.