TERMS OF USE — OTTIVIA

Introduction

Welcome to Ottivia. These Terms of Use govern your access to and use of our website and services.

By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use this website.

Eligibility

By using this website, you confirm that you are at least 18 years old or using the website under supervision of a legal guardian.

Products & Descriptions

Ottivia offers essential oils and related products.

We make every effort to display product descriptions, images, and pricing accurately. However, we do not guarantee that all information is error-free.

We reserve the right to correct errors and update product information at any time without prior notice.

Orders & Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities
  • Cancel suspected fraudulent transactions

If your payment has already been processed for a cancelled order, a refund will be issued.

Account Responsibility

If you create an account, you are responsible for maintaining confidentiality of your login credentials.

You agree to provide accurate and complete information during registration and checkout.

Ottivia is not liable for unauthorized access resulting from failure to protect account details.

Payments

We accept payments through secure third-party payment providers including Razorpay.

By completing a purchase, you agree to provide valid and authorized payment details.

We do not store full card details on our servers.

Shipping & Returns

Shipping timelines and return eligibility are governed by our Shipping & Returns Policy.

By placing an order, you agree to those terms.

Intellectual Property

All content on this website, including logos, text, images, graphics, and design elements, is the property of Ottivia and is protected by intellectual property laws.

You may not reproduce, distribute, or use our content without written permission.

Prohibited Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access
  • Interfere with website security
  • Use automated tools to extract data

Violation may result in termination of access.

Limitation of Liability

Ottivia shall not be liable for any indirect, incidental, or consequential damages arising from use of the website or products.

Our liability shall not exceed the amount paid for the product in question.

Disclaimer

Our essential oils are intended for external use only unless otherwise specified.

We do not make medical claims. Products are not intended to diagnose, treat, cure, or prevent any disease.

Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts located in New Delhi.

Changes to Terms

We reserve the right to update or modify these Terms at any time.

Continued use of the website after changes constitutes acceptance of the revised Terms.